Reservation for 8a, I got there the minutes before and didn't see anyone until 825a, then the guy said down and his computer login doesn't work. I've now been standing here for forty minutes without even discussing my rental. I've certainly got better things to do with my morning than this. Update: the guy just said "come on" to the computer that he has been sitting at for ten minutes, "come on" is right. Update 2: The guy finally took my info. I've been standing at this counter for almost an hour.
Don't ever rent from Dollar. I rented from this location and while the desk assistant was kind, the service is horrible. The car I rented was not serviced. Filthy on the outside and smelled like marijuana on the inside. I had to go back inside and redo all the paperwork to get another car. The only 'other' car they had was just returned and was not cleaned. I had to take it. It was disgusting. Vehicle had a car seat and all around the seat was food. The car had enough gas to go 11 miles. By the time I got on my trip I was 1.5 hours behind. Then realized that due to all the food, the car had ants and I was being bit. I had to turn around with the car and head home and clean the car myself. 4 1/2 hours later I got on the road! I am trying to get compensated and I have spent 2 hours being shifted between Car Trawler and Dollar customer service because each party says the other party should process the refund. Don't waste your time and don't get screwed into paying a lot of money for a filthy vehicle from a company that doesn't care about their customers.
Would give 0 if possible. Had an 8:00 am appointment to rent the car, got there and no one at the front desk. Concierge at the next desk said our person might be downstairs moving cars around. 30 minutes later and 2 phone calls to dollar customer service who "could not reach our person" aka was not anywhere to be found. They sent us to a different location, rented us a car that was still being cleaned. That person tried to say wait for 20 minutes while he cleaned it so I was forced to take a dirty car or waste more time. All in all about 2 hours of time wasted, dirty car, gas tank wasn't full. Don't waste your time.
I was trying to plan ahead, and therefore booked our car rental months in advance through Dollar. We were scheduled for pickup at 11am, but arrived a few minutes after. As soon as I gave the man behind the desk our information, he said the convertible we booked wasn't available. I was irritated since we had specifically planned to rent one, but we were willing to get something else. However, when we started to talk pricing, he said he could not refund the prepaid amount, despite the fact that they did not have what I booked. After 30 minutes of phone calls between Dollar and their third party booking site, I finally got my money back - about $100. Overall, it was a HUGE hassle and cost me an hour of my time. In addition, the agent at the desk was unhelpful and unapologetic, which definitely made things much worse. Poor customer service and unnecessary delays make me rate them with 1 star.
When people say to avoid Dollar and this rental location in particular, believe them. I thought "How bad can it really be?" It's that bad. Rent here if you enjoy: Inaccurate information about pick-up service, inaccurate information on your rental contract, picking up a car that's on empty, and, as an added bonus, a nasty dismissive attitude from virtually all of Dollar's employees.
Dollar Rent A Car is a US Car Rental based in Lake Buena Vista, Florida. Dollar Rent A Car is located at 1850 Hotel Plaza Blvd, Lake Buena Vista, FL 32830, USA.
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